This is the process you should follow to fix most internet connectivity problems you might face. I came up with this process while working at a local ISP as a tech support agent. It works very well for cable, DSL, and Wireless internet connections. Most tech support agents will tell you to do exactly this. I always suggest people try this before calling their ISP. Yes, the ISP will tell you to do this again, but at least you’ll know before calling them if “unplugging it and plugging it back in again” was what you needed to do.
Step 1 – Unplug the power your modem and your router.
Step 2 – Count to twenty. Seriously. Count to twenty very slowly.
Step 3 – Plug the power back into your modem. Wait for the lights to all come back on. Depending on the type of modem there might be an “Ethernet” or “PC” light, it will be off.
Step 4 – Once the modem has booted, plug the router back in.
Step 5 – After a full minute check the internet on your computer.
This will fix connectivity issues at least 9 out of 10 times. When I worked for that ISP, if I got a 100 calls, 97 of them would be resolved doing this. The only step you might add is rebooting your computer, or resetting the network card. I’ll do a post on how to do that with Windows 7.
And yes, tech support agents think you’re lying when you say you’ve done this. Blame your neighbors.
If you do have to call your ISP, be sure to ask the agent what they did to resolve this and get an issue number for next time. If the same thing keeps happening make sure you let them know.
If this doesn’t do it, check out my “Intermediate Home Internet Troubleshooting” article. At very least it will help you determine where the problem is. If this did work, please give me a like on Facebook or the social network of your choice, I really appreciate it.